Return and Refund Policy
At THE HIIT WHEEL, we are committed to ensuring your complete satisfaction with your purchase of our innovative fitness tool. We understand that sometimes things may not go as expected, and we’re here to make it right. Please read our return and refund policy carefully to understand your options.
30-Day Satisfaction Guarantee
We stand behind the quality and effectiveness of our fitness tool. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. The item must be in its original condition, unused, and in its original packaging to be eligible for a return or exchange.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at [customer service email or phone number]. Our team will provide you with instructions on how to return the item. Please ensure to include your order number and reason for return in your communication.
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
Exchanges
If you wish to exchange your fitness tool for a different model or product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund, depending on the circumstances.
Policy Changes
We reserve the right to modify or update our return and refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions about our return and refund policy, please contact our customer service.